State utility regulators say the Lansing Board of Water and Light fell short in its duties to customers following a December ice storm and have made 30 recommendations.
The Michigan Public Service Commission released its review Friday of internal and independent reports. The commission doesn't regulate municipally owned utilities but Lansing Mayor Virg Bernero asked for its assistance.
The commission agrees with recommendations of the independent Community Review Team report released this month. Regulators' recommendations include creating a committee to track implementation and a transparent process for reporting progress.
The commission also suggests the utility continue offer a billing credit for catastrophic conditions and develop annual reliability reports.
The power company faced widespread criticism of how it handled outages affecting about 40,000 customers after the Dec. 21-22 storm.